Company Number: 16400301
Registered Address: 24 Siskin Road, Leicester, United Kingdom, LE4 2QR
Email: info@khalsaimmigrations.com
Telephone: 07448 806392
Regulator: Immigration Advice Authority (IAA)

Terms and Conditions

1. Introduction

These Terms and Conditions explain, in a clear and transparent way, how Khalsa Immigration Solutions Limited (“we”, “us”, “our”) provides immigration advice and services to you (“the Client”, “you”). Our aim is to deliver a professional, supportive, and fair service while meeting all legal and regulatory requirements.

By instructing us, you confirm that you have read, understood, and agreed to these Terms and Conditions together with our Client Care Letter, Fee Scale, and Complaints Procedure.

2. Regulatory Status

We are registered with the Immigration Advice Authority (IAA) and authorised to provide immigration advice and services at IAA Level 1 only, within permitted categories. We cannot advise or act outside this authorisation.

3. Scope of Services

3.1 We will provide immigration advice and assistance based on the information and documents you provide to us.
3.2 Our services may include consultations, preparation and submission of applications, and correspondence with the Home Office or other relevant authorities, as agreed in writing.
3.3 While we will always act with reasonable care and skill, we cannot guarantee the outcome of any application, as decisions are made by external authorities.

4. Your Responsibilities as a Client

To allow us to act effectively for you, you agree to: – Provide complete, accurate, and honest information and documents – Inform us promptly of any changes in your circumstances – Respond to requests and meet deadlines on time – Pay all agreed fees when due

Failure to meet these responsibilities may affect your case and may require us to stop acting for you.

5. Fees and Payments

5.1 Our fees are usually charged on a fixed-fee basis, as confirmed in Our Client Care Letter or Fee Scale.
5.2 We are not VAT registered, so VAT is not added to our fees.
5.3 All Home Office fees and third-party charges must be paid directly by you or clients and are non-refundable.
5.4 If you decide to withdraw your case, we will charge for work completed at £50 per hour, in line with our published Fee Scale.

6. No Guarantee of Outcome

We will always act in your best interests; however, immigration decisions are made by the Home Office, tribunals, or other authorities. A refusal or delay does not mean that we have acted improperly and does not entitle you to a refund.

7. Confidentiality and Data Protection

7.1 We treat your personal information with care and confidentiality in accordance with data protection law.
7.2 In line with IAA requirements, we must keep a copy of your case file for at least six (6) years after your case is closed.

8. Ending Our Services

We may stop acting for you if: – You breach these Terms and Conditions – You fail to provide instructions or payment – Continuing to act would breach legal or regulatory obligations

Any outstanding fees for work completed will remain payable.

9. Complaints

If you are unhappy with our service, we encourage you to raise your concerns with us first. Full details are set out in our Complaints Procedure. If the matter is not resolved, you have the right to contact the Immigration Advice Authority (IAA).

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.